Returns & Refund Policy
ONLINE RETURNS POLICY
- We do not accept products purchased during a promotional sale period (more than 15%) or on markdown/final sale. Please note, discounts cannot be applied or refunded on orders made prior to promotion.
- Sale or promotional items cannot be returned for a credit note, refund or exchanged, unless goods are faulty.
- Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days for other countries.
- Merchandise must be in saleable condition with all tags attached.
- Merchandise must not be worn, damaged, altered or washed.
- Refunds to be issued for change of mind purchases will be accepted for Full Price products only, within 14 days of receipt.
- Online order returns can be dropped off in-store for a refund to be processed. Please allow up to 5 business days for your refund to be processed.
For hygiene reasons, earrings, lingerie/swimwear bottoms cannot be returned (unless deemed faulty).
If you believe you have received an faulty item, please send imagery of the item, order number and contact details to firstname.lastname@example.org
This policy does not affect your statutory rights.