Returns & Refund Policy

  • We do not accept products purchased during a promotional sale period (more than 15%) or on markdown/final sale. Please note, discounts cannot be applied or refunded on orders made prior to promotion.
  • Sale or promotional items cannot be returned for a credit note, refund or exchanged, unless goods are faulty.
  • Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days for other countries.
  • Merchandise must be in saleable condition with all tags attached.
  • Merchandise must not be worn, damaged, altered or washed.
  • Refunds to be issued for change of mind purchases will be accepted for Full Price products only, within 14 days of receipt.
  • Online order returns can be dropped off in-store for a refund to be processed. Please allow up to 5 business days for your refund to be processed. 
Holiday Return Policy: We have extended our returns policy until the 10th of January on all orders placed from the 1st of December.
    For hygiene reasons, earrings, lingerie/swimwear bottoms cannot be returned (unless deemed faulty).

    If you believe you have received an faulty item, please send imagery of the item, order number and contact details to

    This policy does not affect your statutory rights.